Privacy Policy

Information we collect

When you submit our contact form, we collect the information you provide, including your name, phone number, email address, and project details. If you contact us by phone or email, we may also retain the information you provide in that communication.

Our website and hosting providers may automatically process limited technical information needed to operate and secure the site, such as an IP address, browser or device information, request timestamps, and diagnostic logs.

How we use information

We use personal information to:

• respond to questions, quote requests, and service inquiries;
• communicate about a requested or potential electrical project;
• schedule appointments and prepare estimates;
• maintain, protect, and improve the reliability of our website; and
• meet legal, regulatory, accounting, or safety requirements.

We will obtain additional consent before using personal information for a new purpose that is not reasonably related to the purpose for which it was collected, unless otherwise permitted or required by law.

Service providers and disclosure

We use service providers to operate this website and manage inquiries. Contact form submissions are transmitted to LeadConnector for customer relationship and inquiry management, and the website is hosted using Vercel. These providers may process personal information only as needed to provide their services to us.

We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction. We do not sell or rent personal information.

Storage and processing outside Canada

Some service providers may process or store information outside Canada. In that case, the information may be subject to the laws of the jurisdiction where it is processed. We remain responsible for personal information under our control and use reasonable measures when engaging service providers.

Retention and safeguards

We retain personal information only for as long as reasonably necessary to handle an inquiry, provide requested services, maintain appropriate business records, or meet legal obligations. We then securely delete, destroy, or anonymize it when it is no longer required.

We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed to be completely secure.

Cookies and analytics

The current website does not use advertising or analytics cookies. Essential technical processing by our hosting provider may still occur to deliver and protect the website. If we add analytics, advertising, or other tracking technologies, we will update this policy and provide any required choices.

Access, correction, and withdrawal

You may ask whether we hold personal information about you and request access to or correction of that information, subject to applicable legal exceptions. You may also withdraw consent to future use where consent is the applicable basis, subject to legal or contractual restrictions and reasonable notice.

Contact and privacy questions

Direct privacy questions, access or correction requests, and complaints to the Privacy Officer at Voltage Inc:

If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy when our practices, services, or legal obligations change. The current version and its effective date will remain available on this page.